# Troubleshooting

> When something in Geenius Newsletter does not work: readers stuck as pending, a send that paused, a domain check that fails, no mail arriving.

Source: https://newsletter.geenius.io/docs/troubleshooting/

**My readers stay pending.** They have not clicked the confirmation link yet. During early access the confirmation mail runs in test mode.

**No mail arrived.** In early access sends run in test mode and no mail leaves the app.

**A send paused.** Complaints passed 0.1 % of the send. Look at the list, then decide whether to resume.

**The domain check fails.** Add the record the check shows at your DNS provider. DNS changes can take a while to appear.

**Something else.** [Write to us](/contact/).